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RELEASE OF LIABILITY AND WAIVER OF CLAIMS — Hang It Right LLC This Release of Liability and Waiver of Claims ("Agreement") is entered into by and between Hang It Right LLC ("Contractor") and the customer identified above ("Customer"), effective upon Customer's electronic signature below. 1. SCOPE OF SERVICES. Customer has requested that Contractor perform TV mounting, wall-hanging, and related home installation services (collectively, "Services") at the address provided in this booking. 2. WALL STRUCTURE & STUD CONDITIONS. Customer acknowledges that Contractor uses reasonable care to locate wall studs and suitable anchor points; however, wall construction, stud spacing, and internal obstructions vary. In situations where studs cannot be located, or where wall material (including but not limited to plaster, tile, concrete, brick, or thin drywall) may not support the intended load, Contractor will inform Customer before proceeding. Customer assumes all risk arising from pre-existing wall conditions. 3. NO STUDS / ANCHOR MOUNTING. Where Customer requests or authorizes mounting without direct stud engagement (e.g., using toggle bolts, snap toggles, or other hollow-wall anchors), Customer expressly assumes all risk associated with such installation, including risk of mount failure, property damage, or personal injury. Contractor is not liable for any loss, damage, or injury resulting from wall-anchor-only installations authorized by Customer. 4. EQUIPMENT & HARDWARE. Mount/bracket hardware is sold separately unless expressly agreed in writing. Contractor is not responsible for manufacturer defects in mounts, brackets, TVs, soundbars, or other hardware supplied by Customer or purchased separately. Customer is responsible for verifying that all hardware is rated for the weight and size of the equipment to be mounted. 5. PRE-EXISTING CONDITIONS. Customer acknowledges that Contractor is not responsible for pre-existing damage, faulty wiring, inadequate wall construction, or conditions unknown at the time of installation. Contractor will exercise reasonable professional care but cannot warrant against outcomes resulting from pre-existing structural deficiencies. 6. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY VIRGINIA LAW, CONTRACTOR'S TOTAL LIABILITY TO CUSTOMER FOR ANY CLAIM ARISING FROM THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM. 7. RELEASE. Customer, on behalf of Customer and Customer's heirs, executors, and assigns, hereby releases, waives, and discharges Contractor, its owners, employees, and agents from any and all claims, demands, and causes of action arising out of or related to the Services, except claims arising from Contractor's gross negligence or willful misconduct. 8. INDEMNIFICATION. Customer agrees to indemnify and hold harmless Contractor from any third-party claims arising from Customer's instructions, the condition of the premises, or Customer's own negligence in connection with the Services. 9. GOVERNING LAW. This Agreement shall be governed by the laws of the Commonwealth of Virginia. Any dispute arising hereunder shall be resolved in the courts of Chesterfield County, Virginia. 10. ELECTRONIC SIGNATURE. Customer agrees that an electronic signature (drawn or typed) is legally binding and has the same force and effect as a handwritten signature under the Virginia Uniform Electronic Transactions Act (Va. Code § 59.1-479 et seq.). By signing below, Customer acknowledges that Customer has read, understands, and agrees to the terms of this Agreement.