Privacy Policy

2. Information We Collect

We collect information you voluntarily provide when you request a quote, book an appointment, or contact us. This may include:

• Name — so we know who we're working with
• Phone number — to contact you about your quote, appointment, and service
• Email address — if provided, to send appointment confirmations or follow-ups
• Service address — to schedule and perform your service
• Description of the job — to give you an accurate quote

We may also collect standard web analytics data (pages visited, browser type, referring URL) through analytics tools. This data does not identify you personally.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and questions
• Schedule and confirm appointments
• Send you text messages and calls related to your appointment or quote
• Improve our website and services
• Comply with applicable laws and regulations

4. Text Messaging (SMS)

When you provide your phone number on our website, you consent to receive text messages from Hang It Right about your appointment and quote. These messages may include appointment confirmations, reminders, follow-ups, and responses to your inquiries.

• Message frequency varies based on your appointment and service activity.
• Message and data rates may apply depending on your mobile carrier and plan.
• To opt out, reply STOP to any text message you receive from us. You will receive a one-time confirmation and no further messages will be sent.
• To resume messages after opting out, reply START.
• For help, reply HELP or contact us at (804) 409-3933.

We do not sell, share, or rent your phone number or any other personal information to third parties for their marketing purposes.

5. How We Share Your Information

We do not sell your personal information. We may share information only in the following limited circumstances:

• Service providers — trusted tools we use to run our business (e.g., scheduling software, SMS platforms) that are contractually required to protect your data and use it only to support our services.
• Legal compliance — if required by law, court order, or to protect the rights and safety of our business or others.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. When your information is no longer needed, we delete or anonymize it.

7. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of text messages at any time by replying STOP
• Contact us with any questions or concerns about how we handle your data

To exercise any of these rights, contact us at hangitrightteam@gmail.com or (804) 409-3933.

8. Security

We take reasonable steps to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.